FAQ

Login FAQs:

1. What is my Username?

Your username is the email address that you used to register for SEAS Membership. Please refer to the Members Directory to check if your company is already a member.

 

2. What is my Password?

If you're a new member, you should have received a link from us to set your new password. If you did not receive your link or if you're an existing member, please click here to reset your password.

 

3. I clicked on the "Forgot Password" link and when I submitted my email address, I received the error "User ID Not Valid", or other error messages.

Please check if you have an existing member account with SEAS. If your company is a Full or Affiliate member, and you are unable to login, please check who the Main Contact Person for your company is. Your colleague might be our main contact person and thus the one with the account. You are also applicable for an account, thus you may request for your colleague to add an account for you through the portal. Each Full and Affiliate Member company can have up to 5 accounts (including the Main Contact Person), and we recommend at least 1 person from HR and 1 person from Accounts to be included. If there are any other issues, please write to us at info@seas.org.sg. Please allow for up to one working day for us to respond, thank you.

If you are not sure who your company's main contact person is, or if the company's Main Contact Person has left and you have taken over his/her position, or if you are an Individual member, please write to us at info@seas.org.sg. If your colleague is listed as an Individual Member, only that person is entitled to an account, as Individual Members are only entitled to one account.

 

Other Membership related FAQs:

1. How do I upgrade my membership to Full/Affiliate?

Please write to us at membership@seas.org.sg to upgrade your membership.

 

2. Why is my company profile displaying as blank on the Members Directory?

All Full and Affiliate members are entitled to a profile display in the Members Directory, and each members is responsible for updating their own profile. Please login to your member account to update your profile.

 

If you have other queries, please write to us at info@seas.org.sg or call us at 63388578. Thank you.